Stock and price consistency
Stock visibility gets harder as channels multiply. Reservation logic, update frequency and oversell tolerance are defined up front, and pricing rules live in one place.
- Stock is reserved when an item enters the basket
- Update frequency follows sales velocity
- Oversell tolerance is a conscious choice
- Campaign pricing reaches every channel at once
Tracking orders end to end
An order's journey from channel to warehouse to carrier is followed under one identifier. An order stuck at any step should become visible before the customer asks.
- One identifier follows the order end to end
- A stuck order raises an alert
- Returns and exchanges run in the same flow
- Customers can see status for themselves
What makes B2B different
Corporate selling is not retail: customer-specific pricing, contractual terms, approval chains and credit limits all come into play. The infrastructure may be shared but the rules are separate.
- Customer-specific price lists are supported
- Order approval chains can be defined on the buyer side
- Credit limit and terms are checked at order time
- Repeat order templates are offered
Payment, returns and reconciliation
When money flow does not match order flow, a variance appears at month end. Payment provider records, order records and accounting are reconciled automatically.
- Partial refunds are the most common source of mismatch
- Marketplace commissions are reconciled as their own line
- Foreign currency differences are recorded at the transaction date
- Unmatched items older than one period are escalated